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Here at SSI our objective is to develop a lifetime partnership with our customers. We listen to the voice of the customer and use that information to make investments in the tools, training, and resources that have enabled us to provide the best service in this segment.
Professional, friendly support services
SSI provides two options for working with our support team:
- Toll free telephone support
- Direct access to our call tracking system via the Internet
Support issues are constantly monitored by a dispatcher that ensures the timely resolution of problems as well as follow up on open issues throughout the process. While most questions are answered instantly, your SSI support staff can remotely access your system when further diagnosis is required or to apply program changes and updates.
The support staff is continuously cross trained on all entity business processes, SSI software and the administration of network environments.
Support plans and professional services
SSI is a full service supplier. We offer a variety of support plans and professional services tailored to meet the needs of our customers.
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