Visual Intelligence Portfolio Service Order Management

The Visual Intelligence Portfolio Service Order Management System is designed to give you the tools you need to create and assign work generated from a variety of sources. It provides the ability to record and react to customer complaints, identify and assign work to be performed in the regular course of operations, and schedule regular inspection and maintenance tasks.  Service Order Management provides the ability to issue and track open service orders, manage the labor, material and equipment used to perform each task, and provide historical reporting to evaluate costs and trends.  

Service Order Management is fully integrated with Visual Intelligence Portfolio's Asset Management, Utility Billing, Inventory Control, and Accounts Receivable products to provide a set of tools to help entities quickly react to customer issues, maximize staff productivity, and effectively manage resources.

Your utility department needs to track routine tasks associated with billing for utility services, such as meter change-outs and disconnect orders.  Your transportation department needs to track maintenance and repairs on equipment, buildings and grounds, including road signs, traffic signals, and service vehicles.  Your building and zoning department needs to schedule and assign building inspections, zoning inspections and site visits.  Your parks and recreation department needs to schedule regular safety inspections and maintenance tasks.  Your administration department needs to track general customer complaints and assign them appropriately. The Visual Intelligence Portfolio Service Order Management System was developed with these tasks in mind.

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Utility Billing Suite, Inventory Control, e-Billing & Payment